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For owners & operators

Our services for clients with existing properties, established businesses and growth ventures

As hospitality experts with a fresh and human approach to solving problems, we have helped both leading brands and fledgling businesses take their operations to the next level:

  • Operational diagnostics
  • Gap assessments
  • Operational benchmarking
  • Process assessments
  • Automation and tech roadmaps
  • etc. 

For our full capability statement, please click the download button below

Selected references:
LABOR MODEL DEVELOPMENT
MANAGEMENT PROCESS OPTIMISATION

If you are looking to grow your footprint or supercharge your commercial performance, we can support you in:

  • Market rollout strategy
  • Distribution strategy
  • Pricing & channel strategy
  • Digital presence optimization
  • etc.
 
For our full capability statement, please click the download button below
Selected references:
COMMERCIAL STRATEGY DEVELOPMENT
CONCEPT RE-IMAGINATION AND OPERATIONS OPTIMIZATION

With new concepts and consumer behaviours blurring lines, brand strength and -character have never been more important. We can ensure your brand experience is on point through:

  • Brand positioning
  • Proposition development incl. testing
  • Brand standards development
  • Quality assurance programmes
  • Mystery shopping
  • etc.
 
For our full capability statement, please click the download button below
Selected references:
NATIONAL MYSTERY SHOPPING PROGRAMME
NATIONAL MYSTERY SHOPPING PROGRAMME
Download full capability statement
OUR TRUSTED CLIENTS & PARTNERS
Kris Nenchev
The Visionary
Ellen "Lilly" Schmid
The Maker
Luca Faesch
The Designer
Dimitar Stoev
The Strategic Pragmatist
Lorenz Bahner
The Lateral Thinker

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Labor model development

For a large hotel operator with rapid expansion requiring re-assessment of its labor budgeting across 50+ properties, developed a labour forecasting model using a bottom-up approach considering process times, property configuration, numerous KPIs and property complexities, providing easy access to labor requirements per department per property.

Europe

Management process optimisation

Engaged to analyse responses to a survey of 300+ hotel employees and develop quick wins as well as a medium-term change roadmap to optimise processes and reduce workload for hotel managers.

Europe

Commercial strategy development

Defined a new commercial strategy for a midscale hotel brand in Germany recently doubled in size through acquisition, balancing HQ objectives with consumer preferences; channel mix modelling, scenario analysis and preparation of Board materials

Europe

Concept re-imagination and operations optimization

Engaged a professional consortium of international celebrity-status catering experts to re-imagine an elevated vision and strategy for a service- and F&B concept. Developed operating model for a large-scale ultra-VIP catering operation, including an implementation blueprint covering operational, security, logistical, governance and experiential factors

Middle East

National mystery shopping programme

Designed and led an external quality audit program, including program design, planning, execution, training and internal quality management for a mystery shopping program with 30+ hotels and 10+ mystery shoppers

Europe

Download capability statement by filling in the details below.